The government must strengthen its case for business transformation when deploying IT projects, according to the Confederation of British Industry.
Areas that could be improved include contracting for specific outcomes and creating measurable goals; involving more staff in the design and implementation of IT change; and ensuring policy changes take into account system change, the Confederation of British Industry (CBI) said in its System Reset report.
There are also worrying signs that the public sector is starting to view IT as a risky investment, said Emma Watkins, CBI head of public services policy.
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